At Office Square, we strive to provide high-quality office accessories and products that meet your needs and expectations. If, for any reason, you are not completely satisfied with your purchase, we offer a comprehensive refund and return policy to ensure your satisfaction.
Refund Policy:
- 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all eligible products. If you are not satisfied with your purchase, you may return the item(s) within 30 days of delivery for a full refund of the purchase price, excluding shipping and handling fees.
- Return Authorization: To initiate a return, please contact our customer service team to obtain a return authorization (RA) number. Returns without an RA number will not be accepted.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method and insuring the package for your protection.
- Refund Processing: Once we receive and inspect the returned item(s), we will issue a refund to the original payment method within 5-7 business days. Please note that refunds may take additional time to reflect in your account depending on your financial institution.
Return Policy:
- Condition of Returned Items: Returned items must be in their original condition, unused, and in the original packaging with all tags and labels intact. We reserve the right to refuse returns that do not meet these criteria.
- Non-Returnable Items: Certain items are not eligible for return, including personalized or customized products, clearance or sale items, and gift cards.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may request photos or additional information to facilitate the resolution process.
Exchanges:
We do not offer direct exchanges for returned items. If you wish to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order for the desired item.
Cancellation Policy:
If you need to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are processed for shipment. Once an order has been shipped, it cannot be canceled, and the standard return policy will apply.
Contact Us:
If you have any questions, concerns, or inquiries about our refund and return policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with Office Square is a positive one.
Thank you for choosing Office Square for your office accessory needs. We appreciate your business and look forward to serving you again in the future.